Director of Casino Marketing

Job description

JOB RESPONSIBILITIES: - Responsible for the payroll, supervision, hiring, training, scheduling of the Player’s Club, Platinum Services, Player Development & Promotions & Special Events staff and the gift shop. - Responsible for providing the execution of service excellence in all areas of oversight, at all times. - Acts as a role model and coaches while developing team members using a consistent, approachable demeanor and clearly articulating expectations. - Ensures adherence to department & company procedures and compliance with Delaware Lottery Rules and Regulations, and other regulations as required. - Responsible for handling sensitive information in the overall operation of all departments. - Development of all Managers, Executive Hosts, Supervisors and Representatives to meet the standards and expectations of company mandated service standards. - Listens, evaluates and responds to all guest complaints and inquiries and exercises good judgment in the resolution of all. - In conjunction with the Vice President of Marketing, consistently updates and analyzes guest satisfaction surveys to identify ways to enhance the overall guest experience and eliminate barriers to service. - A...