SEI Guest Services Rep PT - 2364

Job description

Guest Service Representative – Soaring Eagle Waterpark & Hotel Position Summary: Guest Service Representatives (GSR) attend to guests upon their arrival to the hotel and/or waterpark and continue to offer assistance throughout the stay of the guest. Although the Soaring Eagle Water Park & Hotel is an enterprise of the Saginaw Chippewa Indian Tribe of Michigan, it operates under the Migizi Economic Development Company Policies and Procedures. Skills: - Works directly with the public; performing for people or dealing directly with the public. This includes serving Guests for the Soaring Eagle Waterpark & Hotel, Soaring Eagle Hideaway RV Park, The Retreat, and outlets as well as receiving clients or guests at entry or in the lobby. - Interacts with machinery; using computer systems (including hardware and software) to program, write, set up functions, enter data, or process information. Uses office equipment and current technology to process information. - Communicates with supervisors, peers, and Guests; provides information to supervisors, coworkers, and Guests by telephone, written form, email, or in person. - Resolves conflicts and negotiates with others; handles complaints, settl...