Sr. Digital / Web Platform Business Analyst

Job description

Overview Join a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri. This role focuses on analyzing business processes, defining requirements, and delivering solutions across Content Management Solutions (CMS), web applications, data and reporting platforms, enterprise integrations, and marketing technologies. You are energized by solving complex system challenges, improving operational efficiency, and translating business needs into effective digital solutions. By understanding how work happens across the organization, you will help design smarter processes, enhance platform capabilities, and drive measurable business outcomes. Responsibilities: - Lead requirements discovery using interviews, workshops, document analysis, surveys, site visits, process reviews, use cases, and workflow analysis - Analyze and synthesize complex information, resolve conflicting inputs, and translate business needs into clear, actionable requirements - Distinguish true business needs from stated requests and decompose high-level goals into detailed functional requirements - Partner with business stakeholders, prod...