Support Analyst, Application Maintenance & Support

Job description

Job Description About FIS: Are you curious, motivated, and forward-thinking? At FIS, you’ll help solve some of the most challenging and relevant issues in financial services and technology. Our people are at the center of everything we do, and we value a team culture that is open, collaborative, entrepreneurial, and passionate—while still having fun. Current and future sponsorship are not available for this position This position is hybrid only (two days in-office, three days virtual) About the team: FIS is seeking an experienced Product Support Representative to support Digital One Commercial corporate clients on our Online Banking platform, including Mobile Banking, Bill Payment, Wire/ACH Payments, and related digital solutions. What you will be doing: You will support FIS Digital One Commercial clients via phone, email, and the Client Portal. You will troubleshoot complex issues and recommend resolutions using research and data-driven investigation. You’ll manage multiple priorities while serving as a subject matter expert across multiple FIS products. Provide in-depth research and resolve client inquiries and service requests. Research and recreate client-reported issues; ident...