Senior E-Commerce Operations Analyst

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary: Responsible for supporting White Cap’s digital and e-commerce efforts by working closely with customers, internal teams, and technology platforms. Manages e-quotes, keeping product catalogs accurate, supporting tools like Optimizely, punchout setups, and Oracle order processing . Assists customers with using digital solutions efficiently, solves issues quickly, and works with different teams to ensure a seamless process from quote to delivery. Major Tasks, Responsibilities and Key Accountabilities Guides new customers through connected commerce platform setup for a smooth activation. Coordinates punchout setups with internal teams and customer IT contacts. Provides daily service for integrated accounts, resolve issues, and escalate when needed. Administers e-quote requests from start to finish w...