Customer Service Representative

Job description

Job Description: - Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. - Responsible for all order management activities including quotes, order entry, order management, and invoicing, accounts receivables collections, returns, contract issues, with the goal to help generate orders and revenue based on current policies, procedures and guidelines and to facilitate implementation of department and corporate goal as communicated. Acts as liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Responsible for logging on according to schedule and meeting or exceeding department expectations for call handling to include time available, quality and quantity of calls and effective management of wrap-up time. Demonstrate a Continuous Improvement mindset by offering suggestions to improve processes. - Works on customer service assignments with clearly de...