Bilingual Client Service Specialist , AdminAdvantage

Job description

Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions. As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you. We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference. Position Responsibilities: Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals. Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients. Monitor client-specific milestones, a...