I.T. Support Rep

Job description

Job Description: An Information Technology Support (ITS) Representative is an individual responsible for certain aspects of IT Support. The IT Support Representative is dedicated to customer support in a highly proprietary software and hardware environment. This position is required to and must be willing to work days, nights, weekends and holidays as well as on-call rotations when needed. They could also participate as a part of a team during the implementation of any new applications/systems or changes to applications/systems at the stores as well as new store openings. Primary Responsibilities: - Take incoming support calls, answer incoming email support requests from stores and SSC. - Provide desk side support for SSC team. - Troubleshoot, resolve and document support issues reported to ITS. - Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to ITS. - Work with IT vendors to resolve support issues. - Work closely with the on-site team and/or IT team members during implementations of new hardware, software or upgrades. - Image, configure and deploy new workstations shipped to stores. - Utilize monitoring systems in place...