Senior Onsite Technology Specialist

Job description

Overview: The Senior Executive Technical Support Specialists are the face of technology when it comes to M&T’s most senior Executives and Board of Directors. This role has both tremendous opportunity and visibility as you will be working with many technology and business disciplines. This role will directly impact and improve every day customer experiences across the enterprise by working with multi-disciplinary technical teams to implement policy, procedure, and practice improvements. Primary Responsibilities: Great opportunity and visibility to work across multiple technology and business disciplines. Confidently work directly with Executives under high stress situations Foster a tech safe and inviting culture for Executives and Board of Directors Ability to ‘read the room’, prioritize, and respond with urgency Respond to and resolve identified technical incidents requiring advanced problem-solving based on knowledge of system and adjoining systems. Ability to ask targeted questions and guide users with simple, step-by-step instructions Use advanced diagnostic tools to troubleshoot issues. Create trending information of system issues and work with partner teams to clarify variabl...