CSM Manager (Remote)

Job description

Job Requisition ID # 26WD95736: Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a manager to guide our Customer Success team to help Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to influence our customers, and Autodesk’s success. You will report to the Director, Customer Success Management. Responsibilities: - You will manage a team of Customer Success Managers (CSM) for our AEC industry within the DACH & Netherlands area - You will increase customer adoption and maturity by creating customer outcomes across a selected group of our Enterprise customers - You will enable the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer business outcomes - You will establish direct relationships with custo...