Senior Customer Researcher

Job description

Senior Customer Researcher The Senior Customer Research and Analytics role will work with survey data and operational data to analyze and report on client health metrics to support our business partners. The analysis and insights provided will also be accompanied with key actions our partners can take to address client experiences including recommendations for backlog work, experimentation hypotheses and overall operational and process improvements. Key Responsibilities and Duties: Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners. Use expertise in research design, analysis, and interpretation of results to provide useful and insightful research results. Influence business stakeholder’s decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes, and be comfortable presenting compelling insights and recommendations. Oversee vendor and project management for research programs, including documenting for audit/risk/compliance purposes. Implement and execute controls to ensure proper sampling, properly secur...