Payments and Operations Platform Lead

Job description

The Payments and Operations Platform Lead serves as the Product Owner for the organization’s childcare management system, responsible for defining, delivering, and continuously improving management of enrollment, attendance, ratios and licensing compliance, classroom and child records, family communications, billing and tuition, and subsidy and third-party billing. This role owns the product vision, roadmap, and lifecycle for the childcare management system including technical school setup, payment processing, credit card processing, point of sale (POS) solutions, and third ‑ party payment programs. Third ‑ party payments include government subsidies, employer ‑ sponsored benefits, reimbursements, and other external funding sources paid on behalf of families. Acting as the primary business–technology integrator, the Payments and Operations Platform Lead partners closely with Finance, Operations, IT, and vendor partners to translate business needs into scalable, secure, and compliant payment products. The role is accountable for outcomes across the full childcare journey—including new school setup, payment intake, authorization, settlement, reconciliation, and exception management—e...