DSS L1 - CHICAGO, IL, US - BACKFILL

Job description

We are looking for independent professionals who are available to provide IT support on demand to our clients.  The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Essential duties for the position include, but are not limited to the following: - Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs; - Resolve incidents and problems associated with EUC equipment; - Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future; - Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate L...