Operations Manager-Park Experience and Attractions

Job description

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. DZCA honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, Curious, United, Courageous, and Transformative in all that we do. The Operations Manager – Attractions and Service Standards advances DZCA’s mission, strategy, and goals by leading operational programs that support the delivery of high-quality guest experiences throughout the Denver Zoo Conservation Alliance campus once guests are inside the gates. This role oversees teams responsible for attractions operations, guest amenities, accessibility programs, and service standards that define the on-campus experience. Through strong operational leadership, this role is responsible for ensuring campus readiness, maintaining service standards, and continuously improving the systems and programs that support safe, welcoming, and engagi...