Mgr, Operations Dispatch

Job description

GCI's Mgr, Operations Dispatch will provide leadership, direction, and oversight for the Operations Dispatch team, ensuring the adoption of industry best practices and driving continuous improvement. Develop and guide high‑performing teams to deliver impactful enhancements to processes, operations, and practices that support organizational growth and revenue generation. Maintain 24/7 oversight of dispatch activities, streamline response workflows, and drive one‑call resolution while ensuring an exceptional customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: This leadership position requires the following non-delegable responsibilities: - Fully own the mission, goals, operations, and results of the team and areas of responsibility. - Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include: - Establishing the vision and tone for the department, consistent with compa...