Customer Operations Specialist

Job description

About Emerge Emerge is reinventing freight procurement. Transforming the $800 billion trucking industry, Emerge empowers meaningful logistics relationships through its award-winning Freight Procurement Platform. Built by freight professionals for freight professionals, Emerge is evolving the procurement process by offering solutions that enable shippers and carriers to make more empowered, strategic decisions that are backed by real-time connectivity and AI-driven decision making. Founded in 2017, and located in Scottsdale, Arizona, Emerge is one of the fastest-growing technology startups in the U.S. Job Summary: The Customer Operations Specialist’s role is to operate assigned customer accounts. You will address customer needs and service their business. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. Your goal will be to foster long-term relationships with customers and service their accounts at a high-level. Duties/Responsibilities: Responsible for the operational execution of assigned accounts Work with the ASE and leadership to execut...