Market Center Manager I

Job description

Position Summary : This position is responsible for the overall performance and management for a market center team to ensure profitability, growth, and sound operation. Essential Functions: - Responsible for leading/managing the market center team, ensuring market center goals are achieved, ensuring excellent customer service, acting as an escalation point for customer issues, and implementing, training, and enforcing market center policies/procedures/regulations. - Responsible for achieving individual and market center sales and lending goals and demonstrating ongoing improvement. Identify customer needs to cross sell product/services to expand customer relationships. - Offer guidance to customers and perform a variety of customer services. - Enhance strong customer relationships by performing new account follow-up. - Identify opportunities to grow the business and independently call on and develop new and existing business customer prospects. - Guide and assist consumer loan applicants through the lending process. Accurately enter application data into the loan origination system, notify applicants of the loan decision, and answer any customer questions. - Assist with market cen...