IT Product Owner – Dealer Experience

Job description

We are seeking a highly motivated and customer‑centric IT Product Owner – Dealer Experience to lead the strategy, development, and continuous improvement of digital and operational solutions that support the dealer network. This role is responsible for owning the end‑to‑end product lifecycle of dealer‑facing platforms, ensuring solutions improve dealer efficiency, satisfaction, and business performance. The Product Owner acts as the bridge between Dealer Operations, Aftersales, Commercial, and IT delivery teams, translating dealer needs into prioritized product roadmaps and executable backlogs while ensuring alignment with enterprise architecture and long‑term digital strategy. Product Vision & Strategy: - Define and communicate a clear product vision and roadmap for dealer experience platforms (e.g., dealer portals, service tools, parts ordering, warranty, and support systems), aligned with business objectives and dealer needs. - Develop a deep understanding of dealer journeys, pain points, and operational workflows to drive value‑based prioritization. - Partner with Aftersales, Commercial, and Dealer Operations teams to ensure solutions support dealer growth, retention, and satis...