Director, Account Management

Job description

Job The Director, Account Management is responsible for developing and implementing the Account Management strategy, with a strong focus on the successful retention of our customer base. They will provide coaching to the team to effectively manage customers, ensuring the satisfaction and optimization of products. What You’ll Do: Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved Develop and execute strategies to maximise the value customers get from the platform Drive revenue growth and retention of customers Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy Support, grow and develop AM leaders, monitor their success, and provide highly effective line management Recruit, induct and onboard new members of the AM team Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons Be a customer champion, ensuring their views are represented in th...