Front Desk Supervisor

Job description

Description Position Summary: The Front Desk Supervisor is responsible for, but not limited to, supervising the Front Desk Agents while overseeing the Front Desk. As well as, providing attentive, courteous, and efficient service to all guests during check in, throughout their stay, and at check out, while maximizing room revenue and occupancy. We are the first and last impression for the hotel; our main function is to register all guests into their rooms ensuring complete satisfaction with their accommodations. Also, we check them out of their room making sure their billing is accurate. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities: - Provide leadership and support for Front Desk Agents and ensures all agents are performing their job tasks to the appropriate level of service. - Present positive impression of establishment meeting grooming standards, keeping an optimistic and positive attitude at all times. - Assist Front Office managers with planning, developing and conducting training for the front desk agents. - Has current knowledge of the day’s arrival...