IT Service Manager Expert - ORE000996

Job description

IT Service Manager Expert Gosselies, Belgium: Full-time | Hybrid | T&M Contract Start Date: 1 June 2026: Application Deadline: 21 May 2026: Contract Duration: 6–12 months (renewable): We are looking for an experienced IT Service Management Expert to support and strengthen ITSM operations within a complex enterprise environment. In this role, you will act as a senior consultant within the ITSM Center of Excellence, focusing on Incident, Problem, and Change Management processes. You will play a key role in operational stability, Major Incident coordination, continuous improvement, and the development of a mature Problem Management practice. Key Responsibilities: Incident & Major Incident Management: Supervise end-to-end Incident Management processes: Coordinate multi-team and vendor incident resolution activities Ensure ticket quality, classification, prioritisation, and SLA/OLA compliance Lead Major Incident Management activities: Open incident bridges within defined timelines Coordinate stakeholders and technical teams: Manage communications during incidents: Conduct Post-Incident Reviews (PIRs): Drive actionable follow-up plans: Problem Management: Design and implement a mature Pr...