Contact Center Consulting Solutions Engineer
Zoom · US
What you can expect You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor. You will design c...
Job description
What you can expect You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor. You will design cloud migration strategies, demonstrate AI automation, and architect integrated solutions across CRM, workforce management, and analytics platforms. You will drive measurable business outcomes while shaping Zoom's next billion-dollar business. About the Team: We deliver cloud contact center and AI innovation for complex global organizations. Our team collaborates across sales, product, and partners to influence roadmap and scale presales talent. We exist to transform customer and employee experiences through strategic technical leadership. Responsibilities: - Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures. - Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services. - Guiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validations. - Engaging with C-level executives and technical stak...