Lead Resident Services (Lead Front Desk Concierge)

Job description

The Experience Senior Living Team is beyond thrilled to announce the opening of our newest community The Gallery at Fort Collins , planned for opening in March 2026! As we finalize construction, we are beginning to identify the team that will help to successfully open the doors and welcome residents through grand opening and beyond. We are looking for a Lead Front Desk Associate - "Lead Resident Services" to join our amazing team! This position is expected to start in March 2026. Interviews are happening now! Responsibilities: - Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. - Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable. - Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. - Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. - Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is rece...