Contact Centre Agent

Job description

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40: Monday - Saturday (Rota): Salary - £27,010 plus OTE Bonus Requirements: You will be: - Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible. - Working to individual and team KPI’s - Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity. - Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management. - Ensuring online enquiry service levels are continually achieved and exceeded where appropriate. - Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care - Adhering to polices and procedures. You must have: - Customer service experience - Service booking/reception experience - Desire to succeed - Excellent sales skills - PC literate - Problem solvin...