Customer Service Advisor (with Spanish)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. Your tasks: Support customers in Spanish and English Handle inquiries via phone, email, and chat Resolve issues and provide accurate information Log cases in internal systems: Your profile: What You'll love about working here - Very good knowledge of Spanish and English - Can-do-it and problem-solving attitude - The ability to talk to anyone and cooperate with a team - Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically orie...