Quality Analyst with German & English

Job description

Required Language German, English Employment Type: Full time Contract Type: Permanent Description: Are you an analytical, detail-oriented individual, passionate about delivering the highest quality customer experience? Do you enjoy coaching others, improving processes, and driving performance? Do you want to work from our brand-new office in Bucharest, on a dynamic project where you can develop and grow? If so, you might be the next Quality Analyst – German & English for our support team. Your profile: - German – Advanced level (C1–C2) - English – Advanced level (C1–C2) - Completed higher education (college degree or equivalent) is required - Strong analytical mindset and attention to detail - Coaching and feedback delivery skills - Ability to work in a structured, KPI-driven environment - Willingness to work fully onsite from our Bucharest office (hybrid possibility after 6 months, based on performance and business needs) - Flexibility to work in a rotational schedule, Monday–Sunday, including possible night shifts Your future role: Job Objectives Through transaction monitoring, CSAT evaluation, feedback, coaching, training support, and performance analysis, the Quality Analyst is...