Intermediate Help Desk Technician

Job description

Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret: Location : Guam / Saipan: (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is seeking a cleared Intermediate Help Desk Technicia n to join our on-site team in Guam and Saipan. This position provides comprehensive IT support across classified and unclassified networks, including desktop, network, and video teleconferencing (VTC) systems. The technician will troubleshoot and resolve technical issues, perform imaging and software deployments, maintain ticket records, and ensure timely resolution in accordance with established Service Level Agreements (SLAs). Responsibilities will include, but not be limited to: - Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments. - Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. - Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. - Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. - Administer and maintain Active Directory accounts, permissions, and group p...