Consumer Loan Servicing Specialist

Job description

TITLE: CONSUMER LOAN SERVICING SPECIALIST: DEPARTMENT: CONSUMER LOAN SERVICING: STATUS: NON-EXEMPT: REPORTS TO: SUP – CONSUMER LOAN SERVICING: JOB CODE: 11287: PAY SCALE: $25.40 - $27.00 HOURLY: GENERAL DESCRIPTION: As a consumer loan servicing specialist, you will provide a seamless experience for our members in managing their loans, while supporting leadership with department level initiatives and testing. This experienced level position plays a crucial role in driving innovation and implementing process improvements. This position requires an advanced understanding of loan servicing operations, analytical skills, and the ability to collaborate with cross-functional teams. A specialist supports technician level staff, while supporting requests that require special handling up to vendor or project involvement. Key responsibilities include, projects, validations for system updates, new products, and product improvements. In addition, tracking production and service level agreements, quality control support, complicated research, and escalations. Team collaboration and positive communication, while demonstrating adaptability and resilience. TASKS, DUTIES, FUNCTIONS: 1. Engage with m...