Customer Service Specialist / Administrator - Wed-Fri

Job description

Part time - Wed-Fri - 22.5hours Purpose: The Customer Service Specialist / Administrator is the voice of KONE, focusing on one or more specific admin domains. You will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting. As Customer Service Specialist / Administrator you will also be supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. This role is mainly interacting with Salespersons, Supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services. The Customer Service Specialist / Administrator ensures responsiveness towards customer by keeping up with quality and SLA levels. Key Responsibilities & Skills: Maintenance Operations support activities: General admin support, e.g., dealing with emails, phone calls, customer reports, reconciliations of customer portals. Enters fitter scheduling plans (on duty and backup assignments)...