Reception Supervisor - 111 Buckingham Palace Road, London

Job description

Purpose of the Role Overall Purpose/Aim: The main purpose of this role is to maintain a visible presence in the Front of House area, as well as in the common areas between reception and the wider building. You will provide assistance to all personnel visiting or using the building, from daily visitors to permanent tenants and clients. You will be a customer service professional with a positive and bubbly personality, demonstrating natural flair in service delivery. You will adopt a ‘One Team’ approach, ensuring that all Trusted Service Partners work seamlessly together to deliver a cohesive and exceptional customer experience. You will consistently deliver and promote exceptional service, creating a lasting impression on all building users. Additionally, you will be responsible for organising pop-up events for tenants to ensure engagement and a vibrant Front of House experience. Key Responsibilities: Ensure the highest standards of presentation at the property are maintained at all times. The reception area must be kept clean, tidy, welcoming, and meet five-star audit standards. Manage trusted service partners related to the Reception and common lobby area, including service delive...