Service Coordinator - Maritime

Job description

What will you be doing? You are the driving force behind customer satisfaction. Together with the team, you work on both smaller and larger service assignments, handling not only warranty-related work but also ad hoc requests such as malfunctions and repairs. You manage several superyachts in terms of work preparation, execution, and coordination. In general, you work from an office location, but visiting customers is also part of your role. What you will do: Oversee the work in coordination with the customer regarding preparation and execution; Guide customers and their teams to ensure the superyacht owner receives an optimal customer experience; Ensure an efficient process when service and warranty work needs to be carried out after the delivery of vessels; In addition to supporting your colleagues, you also advise other stakeholders in project environments to safeguard quality; Prepare reports for your assigned project(s) on activities, progress, and outlook; Act as the first point of contact for the customer and keep stakeholders informed, both internally and externally. What do we offer?: In our maritime and industrial world, you will work on unique projects where you can grow...