Member Services Associate

Job description

Description Position Summary: Under the direct supervision of the Membership Director, the Member Services Desk Associate welcomes patrons, answers phones, conducts registrations, and maintains a professional, respectful, and positive environment for all members, guests, and staff. This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The position requires a flexible schedule, including availability for shifts during the day, evening, and weekends. The total work hours will range from 15 to 20 hours per week. ESSENTIAL FUNCTIONS: - Provides excellent service to members, guests, and program participants in the Y and on the phone - Contributes to membership retention practices - Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships. - Builds Relationships with members; helps members connect and the YMCA - Provide high-quality experiences for members and guests focusing on the YMCA’s core values of caring, honesty, respect, and responsibility. - Handles and resolves membership concerns and informs supe...