Revenue Cycle Instructional Designer and Quality Analyst

Job description

POSITION SUMMARY: The Revenue Cycle Instructional Designer and Quality Analyst is responsible for improving department operations by monitoring key performance indicators and providing the information gathered to the Supervisors/Leads for employee feedback and training. While demonstrating service excellence at all times, this individual is responsible for maintaining Service Excellence standards within all Revenue Cycle applications. The Revenue Cycle Instructional Designer and Quality Analyst is responsible for evaluating current workflows and developing process improvements to ensure quality and accurate information based on the various Epic applications. The Quality and Training Specialist will provide feedback to each team member and their direct Supervisor and/or Manager with identified errors on a daily, weekly, and monthly basis utilizing Quality Assurance Scorecards. Responsibilities also include identifying and reporting trends and concerns regarding quality assurance metrics, including statistical reporting documentation, and providing data to improve application training material throughout the organization. The Revenue Cycle Instructional Designer and Quality Analyst m...