Director, Service Delivery Management

Job description

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-remote Job Description: *Compe The Director of Service Delivery Management leads and scales the global SDM function within Nexthink's Professional Services organization. Overseeing a team of 25+ Service Delivery Managers, this role is accountable for the overall quality, consistency, and impact of Nexthink Accelerate delivery across the customer portfolio. The Director combines deep operational leadership with strategic contribution to the PS organization — ensuring the SDM team delivers measurable customer value, operates within agreed service levels, an...