Client Care Counsellor

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. This is a blended role where no two days will be the same. A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. - Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations; - Provides immediate management consultation to key employees within customer organisations; - Provides immediate information and support to the caller requesting a trauma or other workplace intervention. - Respond to warm transfers of clients who...