Driver Team Specialist

Job description

Driver Team Specialists are responsible for managing incoming driver calls and issues that occur on the day of delivery. They are the primary point of contact for addressing any queries or concerns related to deliveries, ensuring a seamless experience for guests. They collaborate cross-functionally with internal teams and handle tasks such as stock and special-order exchanges, returns, cancellations, guest concerns, and technician requests. This role is located onsite at our Corporate Office in Boston Heights, OH. Schedule: Monday through Friday with a scheduled day off during the week. Working every Saturday Key fundamental skill sets for this role will be: - Answer incoming driver calls and make outbound calls as necessary. - Manage driver calls and issues from the day of delivery. - Communicate with delivery drivers, store team members, corporate employees, and guests to resolve questions and issues promptly. - Handle stock and special-order exchanges, returns, and cancellations, and manage guest concerns effectively. - Schedule technician appointments and coordinate re-selects with store teams as necessary. - Coordinate with the Final Mile Managers to resolve mislabeled product...