Technical Support Specialist - Level 2 - Night Shift

Job description

About the job Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available. We’re seeking a skilled Technical Support Specialist III - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. This role requires working during night, from 18:00 to 02:30 AM. Requirements: - Serve as the primary technical contact for complex customer issues escalated from Level I Support. - Perform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules. - Reproduce and isolate product issues in lab environments to confirm product behavior and determine root cause. - Analyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems. - Provide technical guidance...