Account Manager USA

Job description

Description About Windward: Windward’s predictive intelligence and AI-driven models automatically identify behavioural outliers by continuously analysing massive datasets and predicting evolving risks. We are looking for a highly motivated and relationship-driven Account Manager , based in Washington, DC , to manage, retain, and grow our US Government and Americas public sector customer base . This role focuses on nurturing long-term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts. The ideal candidate is proactive, customer-centric, commercially sharp, and experienced in working with US government, defense, law enforcement, customs, and intelligence organisations . Key Responsibilities: - Serve as the primary point of contact for US Government and Americas public sector customers . - Build and maintain strong, trust-based relationships with key stakeholders, decision-makers, and operational users. - Conduct regular business reviews to ensure customer satisfaction, value realisation, and long-term retention. - Lead renewal processes and ensure timely contra...