Experience Design Intern (Graduate Level)

Job description

Role Overview The Experience Design Intern will support the creation of a concierge, white glove Candidate to Caregiver experience for Medical Assistants, from interview through the first year of employment. This internship supports a workforce transformation initiative focused on improving onboarding, early experience, and retention. This role is ideal for a master’s-level student interested in applying human-centered design in healthcare and helping translate experience ideas into simple, scalable digital workflows. What You’ll Do: Help design the end-to-end Medical Assistant journey from candidate to caregiver Support research, journey mapping, and synthesis of experience insights Partner with Talent Acquisition, Operations, HR, and Clinical teams Assist in translating experience concepts into PowerApps-based workflows with team support Create clear visuals, documentation, and presentation materials Support testing and early improvement of experience tools and processes What You’ll Learn: How service and experience design drive workforce outcomes How design connects to real systems and operations Practical experience working with digital experience tools in healthcare Portfolio-...