Key Account Manager

Job description

Purpose The Key Account Manager is responsible for driving revenue growth, retention, and strategic partnerships between KONE and our customers at a senior level and serve as the main point of contact, negotiating complex contracts, leading long-term account strategies, and overseeing client satisfaction to maximise profitability with lifts and escalators. Key Responsibilities: - Identify, pursue, and close new business opportunities (cross-selling/upselling) within existing accounts. - Creating and managing sales leads and opportunities in your customer base with the account teams. - Sharing customer knowledge and contacts to support other account team members to win business. - Creating value propositions with clearly described benefits of KONE solutions for customer’s needs. - Accountable for national or frame agreements and managing the customer’s contract portfolio. - Developing the profitability of the customers’ business with KONE according to the account plan. - Developing market intelligence and customer insight to develop credibility and a competitive advantage. - Canvassing new business whilst ensuring you retain and grow existing accounts. - Negotiating and re-new contr...