Senior Customer Attendant

Job description

You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Deliver exceptional customer service, undertaking a broad range of station functions and assist with enquiries, travel bookings and connecting services. Be responsible for the presentation and maintenance of the station, as well as assisting with luggage for the regional services. Work alongside our train crew and other stakeholders ensuring safety standards are met and proactively seeking opportunities to minimise potential risks that may arise. This is a full-time Senior Customer Attendant position, requiring 8 hour shifts with a minimum of 38 hours per week. The role operates on a rotating roster, covering both day and night shifts. Day shifts run from 8:30 am to 5:00 pm, and night shifts run from 5:00 pm to 1:45 am. There may also be occasions where additional hours are required at short notice, depending on business needs. The full-...