Customer Relationship Manager

Job description

- Perth CBD location, a short walk from Perth Station and local shops and eateries - Full-time Monday–Friday (no weekends or late nights!) - No collections experience required! Supportive training, coaching and career progression opportunities - Monthly bonuses + 3 salary reviews in your first 18 months About your new role: As a Customer Relationship Manager , you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services. What your new job involves: - Manage overdue accounts on behalf of leading Australian institutions - Make and receive a high volume of calls - Using databases and tools to locate and re-establish contact with customers - Build trust and rapport while negotiating sustainable repayment solutions - Handle objections and create positive outcomes for all parties - Maintain adherence to industry regulations and compliance frameworks What we can...