AV Engineer - Technical Services

Job description

As a Engineer - Technical Services, you will be responsible for escalated application support for products. You will handle support cases, including troubleshooting of complex audio, video, control, and ethernet networking problems. You will develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. You will communicate with engineering, applications engineering, marketing, product development, technical services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs. Responsibilities: Qualifications: This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensatio...