Customer and Sales Support Rep - West Chicago, IL

Job description

Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded. - Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals. - Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission. - Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed. - Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance. - Coordinate order fulfil...