Credit and Collections, Sr.

Job description

JOB SUMMARY: Under the direct supervision of the Credit & Collections Manager, and the Collections Supervisor. This position will be responsible for the reconciliation of accounts and collections as well as performing research for customers regarding billing issues. ESSENTIAL FUNCTIONS: - Inform customers of a ‘past due’ balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls. - Handle customer inquiries on outstanding invoices. This would include faxing/emailing documents as requested by customer. - Researching any questions or disputes that the customer may have to determine the validity of the invoice. Revise, adjust, or credit invoices as appropriate. - Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems. - Prepare lien releases for Customers to get paid. - Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues. - Prepare weekly credit agenda report for collection calls and weekly collections meetings. - Other duties as assigned by Credit & Collections Manager. EDUCATION AND EXPERIEN...