Sr. Customer Success Manager

Job description

Summary Accountable for managing assigned customer relationships, farming the base, ensuring customers ROI is maximized, customers are referenceable, and high renewal rates. The Senior Customer Success Manager will help gather and communicate customer feedback back into Smart Communications, report on overall customer health and risk factors, and identify areas where relationships can be expanded. About Smart Communications: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM , forms transformation capabilities made possible by SmartIQTM and...