Customer Success Retention Manager

Job description

General information Country: United States: State: Georgia: City: Atlanta: Job ID: 48628 Department: SaaS: Experience Level: MID_SENIOR_LEVEL: Employment Status: FULL_TIME: Workplace Type: Hybrid: Description & Requirements: The Customer Success Retention Manager will lead the execution of scalable data-driven risk management & retention motion for mid-tier, SMB and long-tail customer segments as part of Infor’s CSX (Customer Success & Experience) Hub team. This role directly supports the team’s vision of building a scaled customer success engine, delivering seamless, digital-first, pooled and human assisted journeys, powered by an integrated global team, data-driven retention engagement that drive measurable customer and business outcomes. This strategic, hands-on role will focus on leveraging proactive and predictive motions to manage risk, strengthen engagement, and measurably improve retention and renewal outcomes. The role will drive accountability for customer risk management and retention execution, proactively exploring early risk drivers, and executing targeted retention strategies. A Day in the Life Typically Includes: - Execute and evolve a scaled & pooled customer succe...