Customer Success Manager

Job description

Customer Success Manager | Media + Agency Flowcode This role is based in Soho, New York City and expected to be in office 4 days a week. Flowcode Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast. The Role: Media + Agency Customer Success Manager We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis. You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes. You'll thrive in this role if you: - Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency - Understand the media and advertising ecosystem – broadcast, digital, ad op...