HR Service Delivery Knowledge and Systems Lead

Job description

Overview Presbyterian Homes & Services is seeking an HR Service Delivery Knowledge and Systems Lead to join their team. This position partners closely with HR Operations, HR Systems, and HR Service Delivery teams to translate policies and processes into clear entry points and service‑ready, authoritative content that supports the broader HR service delivery strategy. This role plays a critical foundational role in building a scalable Service Delivery model by ensuring that HR content, workflows, and supporting systems are organized, accurate, and optimized for employee self‑service, HR case resolution, and AI‑enabled support tools. This is a full-time, on-site role based in Roseville, MN. Reporting Structure: The HR Service Delivery Knowledge and Systems Lead reports directly to the Director of Total Rewards and Systems or designee. This role works closely with HR Service Delivery leadership and operations partners to support the build and maturation of the HR service delivery model. Responsibilities: The HR Service Delivery Knowledge and Systems Lead is responsible for building and maintaining the foundational HR knowledge base and service delivery system structure, including case...