Senior Sales Operations Analyst

Job description

Your Impact The Senior Sales Operations Analyst is a critical partner to our sales and customer success leadership, providing strategic data analysis, business process optimization, and technical expertise to drive efficiency and effectiveness across the organization. This role requires a strong analytical mindset, deep knowledge of sales and customer success processes, as well as proficiency with sales tech stack systems. What You'll Do: Strategic Analysis & Reporting: - Develop, maintain, and deliver key performance metrics, dashboards, and reports (e.g., pipeline health, forecasting accuracy, rep performance, territory analysis). - Perform deep-dive analysis on sales/ customer success trends, identify areas for improvement, and translate findings into actionable recommendations for Sales and Customer Success leadership. - Support annual planning processes to include territory design. Process & Efficiency Optimization: - Identify and implement process improvements ensuring consistency, compliance, and optimal efficiency from lead to close to retention. - Manage and govern the data quality within the CRM (Salesforce), Outreach and other critical sales technology platforms. - Devel...